Frequently Asked Questions









How can I place a product order?
After you have registered to our site you can place your orders electronically via e-mail or by phone.
What are payment options?
You can make payments with your credit card or via bank transfer.
Can I pay with different curencies?
Our prices are in Turkish Liras. But still you can pay with USD or Euro based on the current exchange rate.
What should I do when I have a problem with a product?
You can call our technical team at +90 224 346 09 95 for all your product related problems.
What is the cost of transportation of the product, can I get a seperate quotation?
You will be informed about the cost of transportation of your choice.
Can you produce a machine tailored to our specific needs?
Yes. You can get detailed information from +90 224 346 09 95.
When can I cancel my order?
If you inform us shortly after you have made your payment it would be possible to cancel your order.
Who is doing the installation of the machines?
All the installation work is done by our technical team.
How long is the warranty period?
Our standard warranty period is 2 years. If you require additional warranty or service package please call marketing department at +90 224 346 09 95 or send us an e-mail.
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